Terms & Service

Here’s a modified version tailored for LOOXLABEL with professional tone and streamlined content:

Terms and Conditions
General Terms and Conditions of Business

Article 1 – Definitions
In these terms and conditions:

  • Cooling-off period: The period within which the consumer can exercise their right of withdrawal.
  • Consumer: A natural person who enters into a distance contract with the entrepreneur outside of a professional or commercial activity.
  • Day: A calendar day.
  • Continuing transaction: A distance contract for recurring delivery of products or services over a defined period.
  • Durable medium: Any medium that allows the consumer or entrepreneur to store information for future reference in an unaltered state.
  • Right of withdrawal: The consumer's right to terminate the contract within the cooling-off period.
  • Entrepreneur: The person or entity offering products or services to consumers at a distance.
  • Distance contract: An agreement concluded using distance communication means exclusively, within a system organized by the entrepreneur.

Article 2 – Identity of the Entrepreneur
Trade Name: LOOXLABEL
Email: info@looxlabel.com

Article 3 – Applicability

  1. These terms apply to all offers and distance contracts between LOOXLABEL and the consumer.
  2. Before concluding a contract, these terms will be made available. If not possible, details on how to access them will be provided.
  3. Additional conditions specific to certain products or services are supplementary; in case of conflict, the most favorable terms for the consumer will apply.

Article 4 – Offers

  1. Offers with specific terms (e.g., validity, conditions) will clearly state such terms.
  2. All offers are subject to change.
  3. Product descriptions are accurate, and any accompanying images represent the items truthfully.
  4. Prices exclude customs duties and import VAT.

Article 5 – Contracts

  1. Contracts are finalized once the consumer accepts the offer and conditions.
  2. For electronic agreements, LOOXLABEL ensures secure data handling.
  3. If a contract cannot be fulfilled, the consumer will be informed, and payments refunded promptly.

Article 6 – Right of Withdrawal

  1. Consumers may withdraw within 30 days of receiving the product.
  2. Products must be returned in original condition, including packaging.
  3. Consumers bear return shipping costs unless otherwise stated.

Article 7 – Exclusions to Withdrawal
Withdrawal does not apply to:

  • Custom-made or personalized products.
  • Perishable goods.
  • Sealed items opened after delivery, such as hygienic products or software.

Article 8 – Prices

  1. Prices are fixed during the validity period but may change due to tax adjustments.
  2. All prices are subject to correction for typographical errors.

Article 9 – Warranty

  1. Products are guaranteed to meet the agreement and provided specifications.
  2. Warranty claims must be submitted within 30 days of product delivery.

Article 10 – Delivery

  1. Orders will be delivered within 30 days unless a longer period is agreed.
  2. Risk transfers to the consumer upon delivery.

Article 11 – Complaints

  1. Complaints must be submitted within 7 days of noticing a defect.
  2. Complaints will be addressed within 30 days.

Article 12 – Governing Law
Contracts are governed exclusively by Dutch law, even for consumers residing abroad.